Facebook Instagram Reddit Tumblr Spotify Email Triangle Youtube Snapchat Magnify Globe TikTok Soundcloud Search Close
If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

Planning Your Visit

  • How can I get tickets to a show at Roadrunner or other Bowery Boston shows?

    You can purchase tickets online by clicking the “BUY TICKETS” button on any show page on our site. If a show is not sold out, tickets can also be purchased in person at the venue box office on show nights. Tickets to shows at Roadrunner, Royale and The Sinclair are also sold in person at the no-fee box office located at The Sinclair every Friday 12-6pm and on show nights. Take a peek at our SHOWS to see the door times for upcoming events - the box office is typically open for approximately two hours after doors open for most events. 

  • What is Roadrunner’s COVID-19 Health Policy?

    CLICK HERE for the most recent Health Policy information for Roadrunner

  • How do I get to the venue?

    Roadrunner is located at 89 Guest St., Boston, MA 02135. Via public transportation, Take the Framingham/Worcester commuter rail line to Boston Landing or MBTA bus 57, 86, or 64. The Allston St and Harvard Ave stops of the B Green Line are approximately a 15 minute walk away. For more information visit www.mbta.com.

  • Is there parking at the venue?

    Roadrunner doesn’t have a dedicated parking area but there are paid parking garages nearby that are open to the public. We recommend the garages at 71 Guest Street, 40 Guest Street, and 80 Guest Street.

  • Where is the rideshare drop off and pickup point?

    Drop off and pick is located directly in front of Roadrunner’s and the TRACK’s front doors.

  • How old do I have to be to get into Roadrunner?

    Most shows at Roadrunner are open to all ages, but age minimums can vary from show to show. For shows with an age restriction, all patrons MUST present a government issued photo ID to gain entry. You must always present a government issued I.D. if you are 21+ and plan on drinking alcohol. Security is present at every show to verify your age.

  • How do I arrange for ADA accommodations?

    Roadrunner is fully accessible and we are happy to set aside seating for anyone that needs it. After securing your tickets, please email us at info@roadrunnerboston.com with your request. ASL interpreters are only available upon request.

  • What if the show is 18+, can someone under the age of 18 enter?

    If you are under the age of 18 you may enter an 18+ show, but you MUST be accompanied by a parent or legal guardian. This does not apply for 21+ shows, where you MUST be 21 and over to enter.

  • Is the box office open?

    The Roadrunner box office is open night of show only starting at door time. Fee free tickets to future shows can be purchased on show nights. Fee free tickets to Roadrunner shows can also be purchased at The Sinclair box office on Fridays from 12pm - 6pm + show nights.

  • I bought a VIP package. How do I know what time to arrive?
    VIP packages are non-transferable. Check-in times and VIP experiences vary show to show. For check-in and VIP experience details, check your email 2-3 days before the show with all of the information you will need.
  • What does the venue accept as a "valid ID?"
    • U.S. Issued Driver’s License
    • U.S. Issued ID Card
    • U.S. Issued Liquor ID
    • U.S. Issued Green Card
    • U.S. Issued Military ID
    • U.S. Issued Employment Authorization Card
    • U.S. Issued Territory ID Cards (Puerto Rico, Virgin Islands, Guam, etc.)
    • U.S. Issued Passport Cards
    • Passport Book (Any Country)
    • Canadian Issued ID
    • Mexican Issued ID
  • I bought a ticket from a third party seller (Craiglist, StubHub, eBay, etc.) How do I know if it’s valid?

    Roadrunner is unable to verify or guarantee the authenticity of tickets that were not purchased directly through an authorized sales channel (i.e. The Roadrunner or The Sinclair box office or AXS.com). For this reason, we do not recommend purchasing tickets from third-party resellers. If a ticket is purchased through a third-party reseller, Roadrunner is not responsible for any fraudulent activity and will not honor invalid tickets.

Venue Questions

  • Are there seats in the venue?

    We are a general admission, standing room only venue.

  • What is the Guest Room?
    The Guest Room is a private bar and lounge area at Roadrunner. Check out more information HERE.

    Add the Guest Room to each ticket to upgrade your experience at a show!

    Amenities include:
    -Dedicated Private Entrance
    -Self Coat Check
    -Private Upscale Bar
    -Private Restrooms
    -Complimentary ear plugs

    To purchase, please select the Roadrunner Guest Room Add-on while purchasing your tickets to most shows at Roadrunner. You may also purchase separately after completing your order.

    Please note: The Guest Room is 21+. The Guest Room Add-on does not include admission to the show. Guests must purchase concert tickets separately and concert admission is required for entry to the Guest Room. The Guest Room Add-on is non-transferable and non-refundable.

  • What are my payment options in the venue?

    We accept cash, credit cards (Visa, Mastercard and AMEX), Apple Pay, and Google Pay.

  • What time does Will Call open?

    Will Call at the Roadrunner box office opens on event days at door time.

  • Where do I find set times for shows at Roadrunner?

    Set times vary depending on the show and we do not have them until the day of show. Generally, the times listed on the website are door times and the show will begin 30-60 minutes after the time listed, depending on the number of acts playing. PLEASE NOTE: SET TIMES ARE SUBJECT TO CHANGE.

  • What is your bag policy?
    Small bags are allowed in the venue and are subject to search by security. Oversized bags (Bags larger than 14” x 14”, including all backpacks, briefcases, luggage, or duffle bags) are not permitted and cannot be held at coat check.

  • Do you have a coat check?

    Yes, we have coat check available on a first come, first served basis. Cash or credit. No bags. 

  • What items are not permitted in the venue?
    • Weapons of any kind, including but not limited to:
      • Firearms (with or without permit)
      • Pocketknives, multi-tools, or knives of any size
      • Pepper Spray or Mace
      • Flares, Fireworks, Smoke Bomb, Sparklers
      • Weaponized props
    • Lighters
    • Oversized bags (Bags larger than 14” x 14”, including all backpacks, briefcases, luggage, or duffle bags)
    • Illegal Substances
    • Outside Food and Beverage, including alcohol
    • Skateboards, roller blades, roller shoes, ice skates
    • LED Laser Pointers / pens, flashlights, glow sticks/items
    • Professional cameras (anything with a detachable lens) or flash photography, tripods, monopods, selfie-sticks, GoPros, or drones
    • Audio or Video recording devices
    • Laptops, tablet computers, two-way radios
    • Signs larger than 11” x 17” or any sign attached to a stick or pole
    • Balloons, permanent markers, spray paint, silly string, stickers, flyers
    • Noisemaking devices (including but not limited to air horns, drums, whistles, cowbells)
    • Large or pointed umbrellas
    • Hula Hoops
    • Pets, other than service animals; not to include comfort animals
    • Any other item deemed unacceptable by management or requested by tours
    • Can I smoke at Roadrunner?

      No. No. No. Did we say no? Because we meant NO. Per Massachusetts state law, there is a strict no-smoking policy inside Roadrunner. This includes vaping.

    • Is there re-entry?

      Sorry, no. Roadrunner has a strict no re-entry policy. Once doors open for the concert and you enter the building, you must stay inside until you leave for the evening.

    • Is there a dress code?

      Shirt & shoes required! Otherwise, for concerts, there is no dress code whatsoever.

    • Other rules & policies for Roadrunner
      • Tickets purchased in front of the venue are usually counterfeit and admittance will be denied.
      • No fliers, stickers, handbills.
      • You will be ejected for throwing ANYTHING. If you lose an item at a show, please email info@roadrunnerboston.com the following day.
      • All bags are subject to search. No markers, spray paint, weapons (includes pocket knives and pepper spray). See above for our full list of prohibited items.
      • The majority of our shows are general admission, standing room only. Designated seating for persons with disabilities is available, and our staff is happy to facilitate. Feel free to contact us with any questions.
      • You must show proof of age by government issued photo ID and obtain a wristband to be served at the bar.
      • All Patrons will go through walk-through metal detectors, as well as a full bag check. Patrons may refuse to have their bag searched but will not be permitted entry with bag. Patrons will be directed to dispose of any items found on them that appear on the prohibited items list, and confiscated items will be discarded. There will be no storage or check area available for prohibited items.

    Other Questions

    • How do I book a private event at Roadrunner?

      To book a private event at Roadrunner please fill out the form on our Rental Info & Private Events page.

    • If a show is canceled, where do I get a refund?

      If a show is canceled, refunds are available at point of purchase. You will be refunded automatically if you purchased a ticket through AXS. Visit AXS Help Center for more info. Please note openers are always subject to change.

    • I have a blog. Do I count as press?

      Maybe, but don’t ask us. The Bowery Presents doesn’t issue press passes or photo passes. All press inquiries should be directed to the band’s publicist, label or management.

    • Can I get in for free?

      Maybe, but what are you going to do for us? Relationships are a two-way street. We are always in search of street-teamers and folks to flyer. We can also offer you free admission if you’re named Paul Pierce, Bobby Orr, David Ortiz, or Tom Brady.

    • Can I bring my camera?

      Photo policy varies for different artists and is usually not determined until day of show. You can bring a nonprofessional camera to most shows, however, professional cameras/cameras with detachable lenses are not permitted without a photo pass. All photo pass requests should be directed to the artist's publicist, label or management.

    • Can I book my band at Roadrunner?

      The vast majority of the acts that play here select their own support acts and bring them on tour with them. We rarely have the opportunity to add other bands to the bill. But feel free to email info@boweryboston.com with information about your band (links to music, press clips, where else they’ve played in Boston, etc) because you never know!

    • Where can I grab dinner before a show?

      There are a few great options next to the venue that you can check out HERE, or you can explore the options in the surrounding neighborhood HERE.

    • Where is the closest hotel?

      Studio Allston Hotel is the official hotel partner of Roadrunner. Book Studio Allston HERE.

    • I have other questions. Can you help?

      Yes! Just email info@roadrunnerboston.com and someone will get back to you promptly.

    89 Guest Street, Boston, MA 02135